Returns / Exchange - Malford of London

Returns / Exchange

Can I return my item for a refund?

If you are unhappy with your purchase then please contact us.

All returns should be sent to use using trackable means. Please ensure that all items are sent back in the same condition in which they were received.

Please note we cannot accept returns of underwear or swimwear. 

Can I exchange my purchase?

If you would like to exchange your goods for something of equal value or a different size then please contact us and we will gladly help.

Your Rights

As outlined by the distance selling regulations, you have a statutory 'cooling off' period of seven business days from the day that you receive your goods, in which time, if you require a refund of goods, you should notify us that you wish to cancel your contract with us and a full refund will be given on receipt of goods by us, including any original delivery charges.

If you should choose to return a product to us by providing notification within the seven day cooling off period, then the return delivery costs will be borne by the you (the customer). However, if you are returning product(s) due to a fault, the return costs will be borne by us, the merchant.

All refunds are made at the sole discretion of management.